Last updated: April 7, 2026

PRIVACY POLICY

INTRODUCTION

The Himalayan Pinch, a sole proprietorship firm committed to protecting the privacy of every information or data that we collect from the users ("User(s)") who access our website www.thehimalayanpinch.com Protecting our Users' data is our utmost priority and responsibility. We have constructed this privacy policy ("Policy") to help you understand how we collect, use, disclose, maintain and transfer your Information (as defined hereinbelow).

By visiting/accepting this Policy you understand and agree to the collection, use, sharing and processing of your Personal Information (as defined hereinbelow) in accordance with this Policy. If you do not agree with the provisions of this Policy, you may opt-out and stop using the Website at any time. This Policy was last updated on 13-04-2026

SCOPE

This Policy is an electronic record in the form of an electronic contract formed under the Indian Contract Act, 1872, and this Policy is published following the provisions of the Information Technology Act, 2000 and the rules made thereunder, specifically, The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This Policy is a legally binding document between you and the Company.

We collect your Personal Information and third-party data only to the extent mentioned hereinafter in this Policy. Your data is handled in compliance with the legal prerequisites of the prevalent laws of India. We reserve the right to amend the Policy from time to time. Your continued use of our Website thereafter will imply your unconditional acceptance of such updates to this Policy.

CONSENT

By accessing or using our Website, you expressly consent to our terms of data handling mechanism mentioned in this Policy. You further consent to the disclosure of your Personal Information following this updated Policy. This Policy shall be deemed to be incorporated into the Terms of Use of the Website and shall be read in addition to the Terms of Use.

Unless otherwise mentioned in this Policy, we do not share any of your Information with any third party without seeking your prior consent. Any Information furnished to a third-party is done following this Policy and within the legal prerequisites of the governing laws.

INFORMATION CATEGORY

Personal Information: Personal Information collected from the User shall include any and every information that such User discloses to the Company and which may be used to identify the User, directly or indirectly. Such information may include but not be limited to the first name, last name, phone number, address, location, email ID, or any other Personal Information submitted by the User directly through our Website while placing an order.

If you choose to connect with us through the Customer Support Number: 8882388364 or email: Info.thehimalayanpinch@gmail.com mentioned on our Website, we will retain such Information to resolve any dispute, address queries, provide User redressal, and troubleshoot problems.

Non-Personal Information: Non-Personal Information means information that is not limited to determine the identity of any individual or business. Such Information includes but is not limited to your browser type, the URL of the previous websites you visited, your internet service provider (ISP), operating system, your Internet Protocol (IP) address, connection information, screen resolution, usage statistics, device log and event information, logs, keywords and metadata.

HOW DO WE COLLECT AND RECEIVE INFORMATION

We may collect your Information when you register on the Website or when you contact us on the phone number or email provided on the Website. Such information may include but is not limited to your name, phone number, email address, location, and billing information.

We may collect and retain your financial information, with your prior consent, when you pay us through the Website upon availing our services ("Financial Information").

We may collect your Information when you provide testimonials, participate in surveys and polls, or share information through any contact details of the Company or its social media handles.

The Company collects device and connection-specific information when you access or use our Website, including hardware model, operating system information, browser information, language, time zone, and IP address.

HOW DO WE USE YOUR INFORMATION

We may use your Information to: (a) improve the functionality of our Website; (b) raise invoices and process orders; (c) administer our services and diagnose technical problems; (d) send you communications that you have requested or that may be of interest to you; (e) respond to and communicate your queries; (f) deliver targeted advertisements; (g) analyse traffic and ease technical complications; (h) communicate any changes in Terms of Use and/or Privacy Policy; and (i) any other purpose with your consent.

SHARING OF INFORMATION

The Company does not rent, sell, or disclose any Personal Information about you with other people or non-affiliated entities, except with your consent, to provide services you have requested, or unless we believe that such action is necessary to: (a) comply with the law or legal process; (b) protect and defend our rights and the enforcement of our agreements; or (c) exercise or protect the rights, property, or personal safety of the Company, our Users, or others.

We may share User Information with our delivery agents to facilitate delivery of products. We may also share your Financial Information with third-party payment gateway providers for billing and payment processes. Such Financial Information is transacted through secure digital platforms under encryption.

In the event we expand, merge, or restructure our business, we may require sharing your Information with our affiliates, subject to this Policy.

THIRD-PARTY WEBSITES AND SERVICES

Our Website may provide links to third-party websites. The Company has no control over any Information collected by such third-party websites. We neither represent nor warrant the privacy policy or terms of use of such third-party websites. We recommend that you review their privacy policy before sharing any information.

COOKIES

Cookies ("Cookies") are small text files saved on your devices. Cookies help us navigate through your online preferences and enhance your user experience. By accepting Cookies, you consent to their placement and use as stated in this Policy. We may also allow third-parties to access Cookies placed by us on your Devices.

We may use third-party analytic tools to monitor and analyse your usage of our Website to enhance your experience.

PROTECTION OF INFORMATION

The Company takes utmost care towards safeguarding the Information provided by you through our Website by storing such information in the jurisdiction of India. The Company has implemented physical, electronic, and procedural safeguards to protect the Information. However, no method of transmission over the internet or method of electronic storage is 100% secure. Thus, we cannot guarantee the safety of your data accessed by any unauthorised person.

MINORS

The Website is not intended to attract anyone under the relevant age of consent to enter into binding legal contracts ("Minors"). We do not solicit or intend to collect any Information from any Minor. However, if the Website is accessed by a Minor, we encourage parents and guardians to be involved in the online activities of such Minor.

LIMITED LIABILITY

The Company will not be responsible for any privacy or data breach done by its service partner or third-party websites. Further, we shall not be held responsible for any loss, damage, or misuse of your Information if attributable to a Force Majeure Event including sabotage, fire, flood, explosion, acts of god, civil commotion, strikes, riots, war, acts of government, computer hacking, or any other similar events beyond the Company's control.

At any point of time, our liability for any loss arising from a particular transaction shall not exceed the consideration paid by you for that particular transaction.

OPT-OUT

If you wish to discontinue, remove or alter any of your Personal Information from our Website, contact us at info.thehimalayanpinch@gmail.com. We will retain your Information for as long as your account is active and as needed to provide you the services.

If you wish to opt-out of receiving non-essential communications, please send us an email at info.thehimalayanpinch@gmail.com.

GRIEVANCE OFFICER

In the event you want to connect with The Himalayan Pinch or have a general query regarding this Privacy Policy, you may contact our customer care:

Phone: 8882388364

Email: info.thehimalayanpinch@gmail.com

If the customer care does not acknowledge the receipt of the query within 24-36 hours, you may contact the Grievance Officer:

Name: Grievance Officer

Address: 17-B-209 Vasundhara Ghaziabad Uttar Pradesh 201012

Contact: 9354961322/9560665449

Email: thehimalayanpinch@gmail.com

Working Hours: 10:00 AM to 6:00 PM (IST), Monday to Saturday

CONTACT US

If you have additional questions or concerns about this Policy, please contact us at 8882388364 or write to us at info.thehimalayanpinch@gmail.com.